Frequently Asked Questions (FAQ)
Welcome to Maison Happy Store! We are here to help you with any questions you may have about our products, delivery, payments, and more. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of plants do you sell?
We offer a wide variety of plants including Fruit Trees & Plants, Houseplants, Junipers & Conifers, Roses, Succulents & Cactus, and Topiary Plants. Each category is carefully curated to bring beauty and life to your garden or home.
Are your plants suitable for beginners?
Yes! We have plants that are perfect for both novice and experienced gardeners. Our product descriptions include care instructions to help you get started.
Delivery Questions
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
Do you ship internationally?
Yes, we ship worldwide except to Asia and a few remote areas due to logistical constraints.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use secure payment gateways to ensure that your personal and payment information is protected.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure that the plants are in their original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Account Questions
How do I create an account?
You can create an account during the checkout process or by visiting our registration page.
I forgot my password. What should I do?
You can reset your password by clicking on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
Customer Support
How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Maison Happy Store. We are dedicated to helping you grow something beautiful!